Privacy Policy
Last updated: November 12, 2024
This Privacy Policy describes how Danes Coffee Roasters (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from danes.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or any individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
Disclaimer about Facebook
This website and its contents are not sponsored, endorsed, or affiliated with Facebook. Facebook is a registered trademark of Meta Platforms, Inc. Any interactions with Facebook are governed by Facebook’s terms and policies, not this Site. We may occasionally run promotions or customer engagement activities on Facebook, but this Site is not sponsored or endorsed by Facebook.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as detailed below. The information we collect and use will vary depending on how you interact with us.
In addition to the specific uses described below, we may also use the information we collect about you to communicate with you, improve the Services, comply with applicable legal obligations, enforce any terms of service, and protect the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
- Contact details including your name, email address, phone number, and physical address.
- Order information including your name, billing address, shipping address, payment information, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security.
- Shopping behavior including the items you view, add to your cart, save to your account (e.g., loyalty points, product reviews, referrals, gift cards), or purchase.
- Customer support information that you provide when you communicate with us (e.g., via email or live chat).
How We Use Your Personal Information
We may use the personal information we collect to:
- Provide products and services: To fulfill your orders, process payments, send you notifications about your orders, returns, exchanges, and other transactions, and manage your account.
- Marketing and advertising: To send you promotional communications, offers, and updates on new products or services. This may include personalized offers based on your shopping preferences.
- Security and fraud prevention: To detect and address fraudulent activity, protect your data, and ensure the integrity of our services.
- Customer communication: To respond to your inquiries, resolve any issues, and improve our Services based on your feedback.
- Improving your experience: We may also use your data to improve our Site, products, and overall experience with us.
Cookies
Like many websites, we use cookies on our Site to improve your experience. For more information about the cookies we use related to powering our store with Shopify, please refer to [Shopify’s Cookie Policy]. Cookies help us remember your preferences and ensure a smooth browsing experience. You can set your browser to refuse cookies, but this may limit some features of our Site.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following situations:
- Vendors and service providers: These are third parties who help us run the business (e.g., payment processors, shipping partners, data storage, customer support services).
- Business partners: In certain cases, we may partner with other businesses for promotions or offers. We will only share your data with partners who respect your privacy.
- Other disclosures: We may share your information when required by law, to protect the rights of our users, or to comply with legal obligations.
Third-Party Websites and Links
Our Site may contain links to third-party websites or platforms. If you click on these links, please note that they are not operated by us, and we are not responsible for their privacy practices. We recommend that you review their privacy policies before interacting with those sites.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected such information, we will take steps to delete it.
Security and Retention of Your Information
We take reasonable measures to protect your information, but no security system is completely impenetrable. We recommend that you avoid sending sensitive or confidential information through insecure channels. We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy.
Your Rights
Depending on your jurisdiction, you may have certain rights related to your personal information, such as the right to access, update, or delete your data. If you wish to exercise these rights, please contact us at the details below. We strive to make it as easy as possible for you to exercise your rights.
Contact
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:
- Email: info@danes.com.au
- Address: 28 Dale Street, Brookvale, NSW, 2100, AU