Coffee
All your coffee beans questions answered
How are Danes coffee beans packed?
Our coffee is packed using a highly specialised oxygen-removal process. Each bag includes a one-way valve that allows natural degassing while preventing oxygen from entering. Once sealed, the beans are protected from oxidation, allowing them to remain fresh and continue to develop naturally in the bag.
Unopened, our coffee remains fresh for at least 30 days from roast.
What is the shelf life of your coffee?
Thanks to our packing process, our beans have an extended shelf life and continue to develop flavour after roasting.
- Unopened: the beans would stay fresh for at least 5 weeks
- Optimal use:
- Blends: from 2 weeks post-roast
-Single origins: from 7–10 days post-roast - Once opened: 2–5 weeks, depending on the quality of your storage method - we recommend using one of our Airscapes
How should I store my coffee at home?
Store coffee in an airtight container, in a cool, dry place, away from heat and direct sunlight.
- 200g / 250g bags: resealable and best kept in the original bag
- 1kg bags: keep in the original bag, fold the top tightly, and store inside a vacuum-sealed container
When is coffee best to drink after roasting?
- Milk blends: best from 2 weeks post-roast, once flavours have fully developed
- Single origins: allow 5–6 days post-roast for complexity to emerge
Some coffees continue to evolve over several weeks, and the difference is going to be more noticeable when compared side by side; the times above are for the most ideal taste.
Can I request the latest roast date?
Yes. If you would like the freshest possible roast date (sooner than 2 weeks old), simply add a note to your order. We will confirm shipping dates for all special requests.
Can you grind my coffee for me?
Yes, grinding is available for 200g, 250g, 400g, and 500g bags only. A range of grind options is available for different brew methods.
We recommend allowing coffee to rest for 4–5 days before grinding, as grinding too early releases aromatics prematurely and can result in flatter flavour.
Do discounts apply to coffee beans?
Discounts on coffee beans are subject to the following conditions:
- Applies to coffee beans only
- Excludes bulk coffee and subscriptions
- Cannot be combined with other offers, vouchers or coupons
- Valid only for the advertised sale period
- There might be shipping delays during sale periods
Shipping
All your shipping questions answered
Why Am I getting Charged on My Subscription?
Shipping is charged on the first subscription order only, and this first order must be 500g or more. This is in place to prevent misuse of the free shipping offer.
From your second subscription charge onwards, shipping is completely free, provided your subscription remains at 500g or more.
Do you offer free shipping?
Yes. We offer free standard shipping Australia-wide on:
• Orders over $60
• Coffee subscriptions of 500g or more (from the second order onwards)
Where do you ship?
We ship Australia-wide.
For international shipping enquiries, please email info@danes.com.au with your location and desired products, and we will provide a quote
What shipping options are available?
We ship using Australia Post and selected courier partners. Options include standard and express delivery, selectable at checkout. Where possible, we use carbon-neutral delivery services.
When will my order be dispatched?
Orders and subscriptions placed before midday are usually dispatched the same business day. Orders placed on weekends or public holidays ship the next business day.
Will I receive tracking information?
Yes. You will receive an order confirmation email, followed by a shipping notification with tracking details once your order is packed. Updates are provided via email and/or SMS.
If you have concerns, please contact us on 02 9938 4522.
Can I request delayed shipping?
Delayed shipping is available on full-priced items only. Delayed shipping is not available during sale or discounted periods.
Bean Rewards Program
All your loyalty program questions answered
What is the Danes Bean Rewards Program?
It's our loyalty program to reward our infrequent buyers (those without a subscription) by giving them 10% OFF for life!
Members earn 1 Bean Reward point for every $1 spent on coffee. Every 100 points can be redeemed for a $10 voucher off coffee, and up to 300 points can be redeemed at a time.
Looking for better discounts? Consider a subscription for 15% OFF for life.
Are there exclusions to the Bean Rewards Program?
Yes. Bean Rewards:
- Cannot be used on non-coffee items
- Cannot be used on subscriptions at checkout
- Cannot be redeemed during promotional periods (e.g. Black Friday) or in conjunction with any other discounts
Where are my points?
Use the Bean Rewards widget on the left-hand side of our website to log in, view your balance and manage rewards.
Do discounts apply to coffee beans?
Discounts on coffee beans are subject to the following conditions:
- Applies to coffee beans only
- Excludes bulk coffee and subscriptions
- Cannot be combined with other offers, vouchers or coupons
- Valid only for the advertised sale period
- There might be shipping delays during sale periods
How do I redeem my rewards?
When eligible, open the Bean Rewards widget and follow the prompts. Your reward code will automatically be applied at checkout.
Can I earn Bean Rewards on subscriptions?
No, Bean Rewards are only for those who have no set frequency when enjoying their coffee from us. Out subscription offers a higher discount overall of 15% OFF + Free Shipping on all coffee order over 500g.
Can I use Bean Rewards on a subscription?
Orders and subscriptions placed before midday are usually dispatched the same business day. Orders placed on weekends or public holidays ship the next business day.
If you have any issues, please reach out to us at info@danes.com.au
Account Related Questions
All your account questions answered
Can I check out as a guest?
Yes. Guest checkout is available, and it automatically enters you into our loaylty program (Bean Reward Points)*
*If you choose products which earn you points (all coffee beans)
I’m having trouble logging into my account — what should I do?
We have recently moved to a new online store. Existing customers should have received an account activation email.
If you’re a new customer or experiencing issues, please contact us on 02 9938 4522 or email info@danes.com.au and we’ll assist you.
Subscriptions & Orders
All your subscription questions answered
Which coffees can I subscribe to?
All coffees are available via subscription. Single origin subscriptions must be set up using the “Featured Origin” option, as these coffees rotate regularly.
How do I know my subscription renewal has gone through?
You will receive an order confirmation email and tracking details for each renewal.
How do I update or manage my subscription?
Log into your account to change coffee selections, quantities or delivery frequency at any time.
Do subscriptions include free shipping?
Yes. Subscriptions of 500g or more receive free shipping from the second order onwards. The first order incurs standard shipping.
Returns & Issues
All your return questions answered
Do you accept returns?
We do not offer refunds for change of mind. Claims must be reported within 3 days of receipt and approved prior to return. Items must be returned in original packaging.
Shipping costs are non-refundable, and we are not responsible for items damaged during return shipping.
I received the wrong product or my order arrived damaged — what should I do?
Please contact us immediately at info@danes.com.au or call 02 9938 4522 and we will resolve the issue promptly.