Frequently Asked Questions

Frequently Asked Questions:

Coffee

How are our beans packed?

We use a highly specialised process that removes the oxygen from the bag during packing. All our bags have a one-way valve allowing off gassing of the beans, with no contact with oxygen once sealed. This ensures that the beans remain fresh and continue to develop naturally in the bag.

In fact, they will still be fresh 30 days after roasting in an unopened bag.

What is the shelf life of your coffee?

Due to our specialised packing process our beans have a much longer shelf life and a natural development of flavour in the bag once packed.

Unopened, our beans will remain fresh for at least 5 weeks. The optimum time to use our coffees is from 2 weeks for our blends, and from the roast date for our single origins.

Once opened, the beans will commence to oxidise from the exposure to oxygen. As Oxidation is the fastest form of flavour degradation in coffee, the coffee will then last 2-5 weeks depending on your method of storage.

What is the best way to store my beans at home?

Store your coffee in an airtight container, in a cool, dry place, away from heat and sunlight.

If you receive our 250gm bags, they are resealable, so it is best to leave them in the bag they came. The 1kg bags are best kept in their bags with the top folded over and stored in a vacuum sealed storage container.

What is the best age to use the coffee?

For Milk Blends - our beans begin to truly develop their full flavour potential from 2 weeks onwards.

If used too fresh, the flavour will not have developed to its full potential.

For Single Origins, fresh is best, so they can be used immediately from roast date.

I want the latest roast date.

If you do want a product that is the freshest roast date, please note this on your order and we will be happy to accommodate your request. We will confirm shipping dates for all special requests.

Can you grind my beans for me?

We can only grind in 250gm zip sealed bags for you with a range of grinding options available on our website for different brew methods.

Shipping

Do you offer free shipping?

We offer free standard shipping Australia wide on all orders over $50.00 and for Coffee Subscriptions with 500g or more of coffee using Australia Post and a range of courier partners.

Where do you ship to?

We ship Australia wide.

However, if you would like coffee shipped internationally, send us an email at info@danes.com.au with your location and what coffee you would like, and we can provide you a quote.

What are my choices for shipping?

We ship Australia wide using Australia Post and a range of courier partners.

Options include standard and express post with Australia Post, as well the courier option.

Select your preference at the time of checkout on our online shop.

Where possible we choose delivery partners that operate Carbon Neutral delivery services.

When will my order or subscription be dispatched?

Coffee subscriptions and orders are usually dispatched on the day of the order before midday, or next business day if the order is placed on a weekend or public holiday.

How do I know where my order is up to/Do I get a tracking number?

When you place your order, you will receive an order confirmation, and then once your order is packed you will receive a tracking number.

You will then be kept informed on the progress of your delivery via SMS and/or email.

We also monitor the delivery from the office to confirm it has been delivered on time.

If you have any concerns about your order, please contact our office on 02 9938 4522.

Can I request delayed shipping?

Requests for delayed shipping are allowed on orders of full price items. Delayed shipping is not allowed during sale or discounted offers.

Rewards Program

How does the Danes Bean Reward Program work?

All you need to do is sign up and become a member and you will earn 1 Danes Bean Reward point for every dollar spent. When you have 100 points, you will earn a $10 voucher to use either online or instore.

Can I earn extra Danes Beans points?

Yes you can! Earn 10 extra Danes Bean points by liking us on Facebook, following us on Instagram. Add your birthday at least one month in advance to earn an extra 100 points.

How do I check my points?

There is a Beans Reward widget on the left hand side on the website. This makes it easy to login, track your points, redeem rewards and more!

How do I redeem my rewards?

When you are eligible to redeem, simply click on the Beans Reward widget, follow the prompts and it will automatically add your code to the checkout for you.

Do I earn Bean Rewards on a Coffee Subscription?

Yes you do earn Bean Rewards whilst you have a Coffee Subscription.

Can I use my Bean Rewards with my Coffee Subscription?

Unfortunately no you can’t use Bean Rewards for any Coffee subscription. You can use your Bean Rewards earned from your Coffee Subscription to make a separate purchase on our website.

Can I check out as a Guest?

Yes you can, however, you won’t be eligible for the Danes Bean Reward Program.

I am having trouble logging in to my account.

We have recently moved to a new online store.

If you were a customer under our old store, you would have been sent an email to verify your account with instructions to log in to your new Danes’ account.

If this is your first order in our new store, and you are having trouble accessing your account, it is possible that your account has not been activated.

If you are a new customer, or still experiencing problems feel free to give us a call on 02 9938 4522 or email us at info@danes.com.au and we are more than happy to help you activate your account.

Subscriptions and Orders

What coffee can I create a subscription for?

You can create a subscription for each of our coffees, and you can include a range of coffees on the one subscription.

Subscriptions for our single origin coffees though need to use the ‘Featured Origin’ product option, as these coffees are changing regularly.

What is a Featured Origin Subscription?

If you select a Featured Origin subscription, you will receive one of our newly sourced single origin coffees. If you prefer a specific single origin coffee from our range, you can specify that in the notes at check out. If not, we aim to rotate them, so you receive a different one each time, depending on availability.

How do I know my order has gone through at each renewal?

You will receive a confirmation email with your order number. You then receive a tracking number.

I need to update my subscription; how do I do this?

Updating your subscription can be done through our website. By logging on to your account, you have the option to change or update both the beans and the frequency.

Do you offer Free Shipping on Subscriptions?

If you order 500gms of coffee or more then you receive free shipping.

Do I earn Bean Rewards on a Coffee Subscription?

Yes you do earn Bean Rewards whilst you have a Coffee Subscription.

Can I use my Bean Rewards with my Coffee Subscription?

Unfortunately no you can’t use Bean Rewards for any Coffee subscription. You can use your Bean Rewards earned from your Coffee Subscription to make a separate purchase on our website.

Returns

Do you have a returns policy?

Danes Specialty Coffee does not offer a refund if you change your mind. Claims should be reported to Danes Specialty Coffee within 3 days of the receipt of the goods and all claims must be approved prior to the return of the product, along with a copy of the invoice.

Any items returned must be in their original packaging or will not be accepted for return. No refund will be given on delivery costs or costs incurred by the customer in return of the goods.

Danes Specialty Coffee will not accept responsibility for, nor refund the cost of goods that do not arrive in the condition that they were sold.

I have received the wrong product!

Please contact our office either by email at info@danes.com.au or call us on 02 9938 4522 and we will sort it out for you.

My order has been damaged.

Please contact our office either by email at info@danes.com.au or call us on 02 9938 4522 and we will sort it out for you.

I need more information as my question is not here.

Easy! Just give us a call on 02 9938 4522 or email us at info@danes.com.au

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