Frequently Asked Questions

We use a highly specialised process that removes the oxygen from the bag during packing. All our bags have a one-way valve allowing off gassing of the beans, with no contact with oxygen once sealed. This ensures that the beans remain fresh and continue to develop naturally in the bag.

In fact, they will still be fresh 30 days after roasting in an unopened bag.

Due to our specialised packing process our beans have a much longer shelf life and a natural development of flavour in the bag once packed.

Unopened, our beans will remain fresh for at least 5 weeks. The optimum time to use our coffees is from 2 weeks for our blends, and from 7-10 days from the roast date for our single origins.

Once opened, the beans will commence to oxidise from the exposure to oxygen. As Oxidation is the fastest form of flavour degradation in coffee, the coffee will then last 2-5 weeks depending on your method of storage.

Store your coffee in an airtight container, in a cool, dry place, away from heat and sunlight.

If you receive our 200gm or 250gm bags, they are resealable, so it is best to leave them in the bag they came. The 1kg bags are best kept in their bags with the top folded over and stored in a vacuum sealed storage container.

For Milk Blends - our beans begin to truly develop their full flavour potential from 2 weeks onwards.

If used too fresh, the flavour will not have developed to its full potential.

For Single Origins, allow 5-6 days post roast for flavour complexities to develop.  A great example of aging coffee is the Perspective blend.  We have seen the complexity of this coffee evolve from week 1 post roast all the way to 4 weeks.  The tropical sweetness increases and the punch from the heavily fermented Indonesian softens to create a beautifully balanced cup.  This is an experiment to try yourself, if you can wait before drinking it all!

All coffees go through some degree of fermentation during the processing methods of washed, natural, honey, etc. One form of fermentation that is trending is an anaerobic fermentation, meaning that it is void of oxygen while it ferments. In this method coffee is placed in sealed containers with a valve to release the Carbon dioxide(CO2) gas that is formed as the sugars are broken down. The CO2 pushes any remaining oxygen out through the valve. This process allows farmers to extend their fermentation timeline to create new, complex and more intense flavour profiles.

With coffees using this Anaerobic fermentation, you may find intense and bright tropical and slightly alcoholic flavours as well as a higher lactic acidity bringing a fuller mouthfeel.

If you enjoy your coffee with wild and fruity flavours then you will probably enjoy anaerobic processed coffee.

Warning. If you like the traditional chocolate and caramel flavours then this processing method may not be your brew.

If you do want a product that is the freshest roast date, please note this on your order and we will be happy to accommodate your request. We will confirm shipping dates for all special requests.

We can only grind in the 200gm or 250gm zip sealed bags for you with a range of grinding options available on our website for different brew methods.  We would recommend grinding coffee after 4/5 days otherwise the complex aromatics that provide complexity of flavour are released too early and will not settle into the beans  and result in a flatter flavour profile.

The following terms and conditions apply to discounts on coffee beans.

• Applies to coffee beans only, not available on bulk coffee or subscriptions
• No other offers, coupons, vouchers or discounts can be used
• Available only for the period of the sale
• No delays to shipping - all coffee shipped next business day, or when roasted

We offer free standard shipping Australia wide on all orders over $55.00 and for Coffee Subscriptions with 500g or more of coffee using Australia Post and a range of courier partners.

We ship Australia wide.

However, if you would like coffee shipped internationally, send us an email at info@danes.com.au with your location and what coffee you would like, and we can provide you a quote.

We ship Australia wide using Australia Post and a range of courier partners.

Options include standard and express post with Australia Post, as well the courier option.

Select your preference at the time of checkout on our online shop.

Where possible we choose delivery partners that operate Carbon Neutral delivery services.

Coffee subscriptions and orders are usually dispatched on the day of the order before midday, or next business day if the order is placed on a weekend or public holiday.

When you place your order, you will receive an order confirmation, and then once your order is packed you will receive a tracking number.

You will then be kept informed on the progress of your delivery via SMS and/or email.

We also monitor the delivery from the office to confirm it has been delivered on time.

If you have any concerns about your order, please contact our office on 02 9938 4522.

Requests for delayed shipping are allowed on orders of full price items. Delayed shipping is not allowed during sale or discounted offers.

All you need to do is sign up and become a member and you will earn 1 Danes Bean Reward point for every dollar spent on Coffee*, Teas and Chocolate. When you have 100 points, you can redeem a $10 voucher to use either online or instore for your coffee bean purchases.

*Bean Rewards cannot be used in conjunction with a Coffee Subscription; Bulk Coffee by the box (5x1kg & 10x1kg) is excluded from the Bean Rewards Programme as these sizes already have discounted price savings applied.  Bean Rewards can only be used on Coffee Bean purchases not listed above.

Yes you can! Earn 10 extra Danes Bean points by liking us on Facebook, following us on Instagram. Add your birthday at least one month in advance to earn an extra 100 points.

There is a Beans Reward widget on the left hand side on the website. This makes it easy to login, track your points, redeem rewards and more!

When you are eligible to redeem, simply click on the Beans Reward widget, follow the prompts and it will automatically add your code to the checkout for you.

Yes you do earn Bean Rewards whilst you have a Coffee Subscription.

Yes, you can! Log into your Bean Rewards account to see if you are eligible for a discount, based on the amount of points you currently have.

Redeem your points via the “Subscription only discount”,
Copy your code then select “Discount a subscription”,
Click on your next order, Select your subscription product at the top, scroll to the bottom and you’ll have an option to “Add Discount”
– paste the code previously copied and apply the discount.
This will automatically apply your bean rewards to your next subscription order.

Watch a short video demonstration on how to apply the discount.

Yes you can, however, you won’t be eligible for the Danes Bean Reward Program.

We have recently moved to a new online store.

If you were a customer under our old store, you would have been sent an email to verify your account with instructions to log in to your new Danes’ account.

If this is your first order in our new store, and you are having trouble accessing your account, it is possible that your account has not been activated.

If you are a new customer, or still experiencing problems feel free to give us a call on 02 9938 4522 or email us at info@danes.com.au and we are more than happy to help you activate your account.

You can create a subscription for each of our coffees, and you can include a range of coffees on the one subscription.

Subscriptions for our single origin coffees though need to use the ‘Featured Origin’ product option, as these coffees are changing regularly.

You will receive a confirmation email with your order number. You then receive a tracking number.

Updating your subscription can be done through our website. By logging on to your account, you have the option to change or update both the beans and the frequency.

If you order 500gms of coffee or more then you receive free shipping.

Yes you do earn Bean Rewards whilst you have a Coffee Subscription.

Yes, you can! Log into your Bean Rewards account to see if you are eligible for a discount, based on the amount of points you currently have.

Redeem your points via the “Subscription only discount”,
Copy your code then select “Discount a subscription”,
Click on your next order, Select your subscription product at the top, scroll to the bottom and you’ll have an option to “Add Discount”
– paste the code previously copied and apply the discount.
This will automatically apply your bean rewards to your next subscription order.

Watch a short video demonstration on how to apply the discount.

Danes Coffee Roasters does not offer a refund if you change your mind. Claims should be reported to Danes Coffee Roasters within 3 days of the receipt of the goods and all claims must be approved prior to the return of the product, along with a copy of the invoice.

Any items returned must be in their original packaging or will not be accepted for return. No refund will be given on delivery costs or costs incurred by the customer in return of the goods.

Danes Coffee Roasters will not accept responsibility for, nor refund the cost of goods that do not arrive in the condition that they were sold.

Please contact our office either by email at info@danes.com.au or call us on 02 9938 4522 and we will sort it out for you.

Please contact our office either by email at info@danes.com.au or call us on 02 9938 4522 and we will sort it out for you.

Easy! Just give us a call on 02 9938 4522 or email us at info@danes.com.au